Privacy Policy

Effective Date: 06/26/2025
Last Updated: 06/26/2025
Applies to: Telecom Services Offered by Complete Insurance Solutions

At Complete Insurance Solutions protecting your Customer Proprietary Network Information (CPNI) is a top priority. We are committed to maintaining the confidentiality of your telecommunications information as required under the Federal Communications Commission (FCC) rules (47 U.S.C. § 222 and related regulations).

Customer Proprietary Network Information (CPNI) is information about your telecommunications service that we obtain through providing that service. CPNI includes:

• Type of service (e.g., VoIP, wireless, local/long-distance calling)
   
• Technical configuration
   
• Usage (e.g., call logs, call destination, duration)
   
• Billing records and account details
   

CPNI does NOT include your name, address, or phone number (also known as “subscriber list information”).

We may use your CPNI to:

• Provide and bill for your telecom services
   
• Respond to your service requests or inquiries
   
• Protect against fraudulent use of your services
   
• Ensure quality and security of our network
   

We may also use CPNI to offer you additional services within the same category (e.g., call plans or upgrades), only with your approval where required by FCC rules.

You have the right to control how we use your CPNI for marketing purposes:

We may use CPNI without your consent:

• To provide the services you’re already subscribed to
   
• For legal or emergency purposes
   
• To protect our network or enforce terms of service
   

We require your explicit consent (opt-in or opt-out depending on context) to:

• Market new categories of services not currently provided to you
   
• Share CPNI with affiliates or third parties for marketing
   

You may opt in or opt out of these marketing uses at any time by contacting us at:

info@CISagents.com

We maintain strict procedures to protect your CPNI from unauthorized access, use, or disclosure, including:

• Requiring proper authentication before disclosing information
   
• Limiting access to employees trained on CPNI regulations
   
• Maintaining internal audits and safeguards per FCC requirements
   

We do not sell, rent, or disclose your CPNI to third parties for marketing without your approval.

In the event of a CPNI breach, we will:

• Notify law enforcement (FBI and U.S. Secret Service) as required
   
• Delay customer notification if advised by law enforcement
   
• Notify you directly if and when appropriate
   

You can manage your CPNI preferences at any time by contacting us:

[Your Company Name]
Email: info@CISagents.com
Phone: 801-855-7554

Company Mailing Address: 

PO Box 970122

Orem, UT 84097

We may update this policy to remain compliant with FCC regulations. Updates will be posted on our website with the new effective date.

For questions regarding this Privacy Policy or your CPNI rights, contact us:

Complete Insurance Solutions – Privacy Department
Email: info@CISagents.com
Phone: 801-855-7554